HealthLine Nurse Adviser at Bupa

Job Description:

Healthline Nurse Advisor

Salford Quays, Manchester M50 3SP. Hybrid working options available (4 days remote)


£33,000 - £36,000 FTE depending on experience

Full-time, 37.5 hours weekly on shift rotation

A bit about us
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Role Overview

At Bupa, 24-hour nurse lead line, to deal with a manage calls from Bupa member/ none Bupa members of clinical nature of both a symptom and diagnostic based nature to offer clinical information to callers and identify home treatment required, seek care today, emergency care.

What you'll do:

  • To provide clinical support, guidance, and information to customers (24/7, 365 days a year) to empower and enable individuals to make best and most appropriate use of health care services and assist them to obtain the most appropriate treatment.
  • To take responsibility and work unsupervised self-managing call / case referrals, take on clinical responsibility and manage escalations, complaints, onward referrals to third parties, business continuity and make decisions in the absence of a manager out of hours.

What you will bring

  • Qualified Registered general nurse – adult and children.
  • Experience preferably from a A&E, Triage and Tele-med health service – experience from a private or NHS hospital is also highly desirable with broad knowledge of different treatment pathways.
  • Current NMC Registration
  • Ability to respond and deal with safeguarding cases and or calls – ideally from current or most recent position.
  • Proven experience in risk management and assessment experience in a healthcare setting.


  • Good IT and communication skills
  • Ability to navigate through different medical system
  • Confident clinical skills
  • Ability to Triage and assess promptly over the phone

Why Bupa?
We'll support you! It’s a rewarding role, you’ll be able to see first-hand how our customers benefit from your care. Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.
As a Healthline Nurse Advisor, you’ll be eligible for:
  • 25 days holiday per year (pro-rata if part-time) + bank holidays
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performance-based bonus
  • Various other benefits and online discounts through my Bupa extras
  • Extensive internal and external training available for your CPD
  • Clinical Leadership development programmes
  • NMC fees paid after 12 months service
  • Practical support with the revalidation process.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type: Full time

Remember to mention that you found this position on NMBU CareerGate