Sales Team Manager at Bupa

Job Description:

Sales Team Manager

Salford Quays, M50 3SP

Full Time (37.5 hours)

Starting salary is £31,800 (dependant on experience)

About the job area:

We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.
We take immense pride in our work, working together with determination and focus. Delivering care that our 3 million customers can count on, from experts they trust.

Role overview:

In this role you’ll lead, develop and motivate our front- line employees in our contact centre to deliver excellent service for our customers, supported by your coaching.
You’ll be accountable to deliver sales (commercial) targets.
You will support the culture of continuous improvement by understanding call demand, understanding customer’s needs and delivering/supporting process improvement.

What you’ll do:

You will lead and motivate your team to be the very best that they can be in their roles.
You will monitor calls, setting coaching plans, measuring improvements, and supporting the process through calibration sessions delivering on actions from the reviews.
You will work closely with internal stakeholders and colleagues to ensure we operate efficiently and effectively to handle the inbound call demands and to deliver within agree service levels.

What you’ll bring:

You will possess strong commercial acumen and have a proven track record of people management
You will identify and collate information to provide feedback for each team member through data which is available and seek out feedback from other areas including training needs of employees and deliver detailed personal development plans through solution driven discussions.
You will undertake proactive absence and capability management to identify development areas, and set improvement plans and instigate remedial action if development plans/performance targets are not acted upon within agreed timescales, follow through to a fair and reasonable outcome for both the individual and Bupa.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you’ll be eligible for:
  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan, life insurance and income protection
  • Annual performance-based bonus
  • Onsite gyms or local discounts where no onsite gym available
  • Various family friendly benefits

Diversity and InclusionBupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type: Full time

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